Quick Fix Policies
We are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information.
All orders are shipped discreetly. Package labels will read “Spectrum Labs” and not indicate what products contain.
Our vendor shipper does not deliver express packages on weekends or holidays.
Overnight shipping via vendor shipper is available for most areas in the lower 48 states. If you select overnight service on Friday before 4:30 p.m. EST, your package will arrive on Monday. If Monday is a federal holiday, your package will arrive on the next business day. Suppose you select overnight shipping, which is unavailable in your area. In that case, you will be contacted by our customer service department.
Delivery time does not include order date (after 4:30 p.m. EST), weekends or holidays.
Spectrum Labs is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the following business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.
If you chose express shipping options for your order and your order is delivered after the expected timeframe, please reach out to Spectrum Labs, and we will review and attempt to remediate with FedEx.
Select vendor shippers will ship all wholesale orders outside the US and are subject to import taxes, border fees, and additional shipping charges. We do not ship online retail orders internationally. See the link to the “International” page.
Spectrum Labs does not refund purchases, but we will exchange unused, expired Spectrum Labs products for another Spectrum Labs product of equal or lesser value if it has not expired for longer than one calendar year.
Send the unused, expired products in original packaging to:
400 S. 4th Street, Suite 500
Las Vegas, Nevada, 89101
Attn: Exchange Department
Please allow 2 to 4 weeks for the exchange to be processed and returned.
Please note: For Quick Fix®, the consumer must return the entire, complete product package (including box and instructions), or exchanges will not be made. Because we cannot ship Quick Fix® to UT, NJ or KY, we cannot exchange the Quick Fix® products for customers within those states.
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