What if there are changes to this Privacy Policy?

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page.

Cookie Policy

Cookies are short data sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Local Shared Objects) for fraud prevention. Suppose your web browser is set to refuse cookies from our website. In that case, you cannot complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

We are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information.

All orders are shipped discreetly. Package labels will read “Spectrum Labs” and not indicate what products contain.

Our vendor shipper does not deliver express packages on weekends or holidays.

Overnight shipping via vendor shipper is available for most areas in the lower 48 states. If you select overnight service on Friday before 4:30 p.m. EST, your package will arrive on Monday. If Monday is a federal holiday, your package will arrive on the next business day. Suppose you select overnight shipping, which is unavailable in your area. In that case, you will be contacted by our customer service department.

Free shipping on orders $69 and more only applies to the one rate express saver and not the rushed delivery options.

Delivery time does not include order date (after 4:30 p.m. EST), weekends or holidays.

Spectrum Labs is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the following business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.

If you chose express shipping options for your order and your order is delivered after the expected timeframe, please reach out to Spectrum Labs, and we will review and attempt to remediate with FedEx.

Select vendor shippers will ship all wholesale orders outside the US and are subject to import taxes, border fees, and additional shipping charges. We do not ship online retail orders internationally.

Exchange Policy

Spectrum Labs does not refund purchases, but we will exchange unused, expired Spectrum Labs products for another Spectrum Labs product of equal or lesser value if it has not expired for longer than one calendar year.

Send the unused, expired products in original packaging to:

Spectrum Labs

400 S. 4th Street, Suite 500

Las Vegas, Nevada, 89101

Attn: Exchange Department

Please allow 2 to 4 weeks for the exchange to be processed and returned.

Please note: For Quick Fix®, the consumer must return the entire, complete product package (including box and instructions), or exchanges will not be made. Because we cannot ship Quick Fix® to UT, NJ or KY, we cannot exchange the Quick Fix® products for customers within those states.

Terms & Conditions

Please read the following terms and conditions carefully before using this website.

All site users agree that this site’s access and use are subject to the following terms and conditions and other applicable laws. Please do not use this site if you disagree with these terms and conditions.

How Do We Use Your Information?

We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • This allows us to better serve you in responding to customer service requests.
  • To quickly process your transactions
  • To send information and updates about orders
  • To send you additional information related to your product and service
  • To continue sending emails to our customers after the original transaction has occurred.
  • To improve our website.

Suppose at any time you would like to unsubscribe from receiving future emails. In that case, you can follow the ‘unsubscribe’ directions at the bottom of any email correspondence from our site.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), enabling the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction to offer better site experiences and tools in the future.

We use cookies to help remember and process the items in the shopping cart. You can have your computer warn you each time a cookie is sent, or you can turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your preferences for cookies.

Viewers can visit our site anonymously, but users must enable cookies to register or place an order.