Free Standard Ground Shipping within the Continental US

Contact Information

  • Q: Is my personal information kept confidential?

    A: Absolutely! Protecting the privacy of our customers is our number one priority. Spectrum Labs is committed to providing a confidential online experience for all customers.

    Your personal information is contained behind secured networks that are only used to ensure all orders are processed appropriately and that items arrive at your door in the quickest manner possible. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

    We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Quick Fix Inquiries

Shipping & Orders

  • Q: What are my shipping options?

    A: We offer free standard shipping, which is 7-10 business days through FedEx Smart Post (FedEx delivers the package to your local United States Post Office, who will then deliver the package to you). We also offer FedEx Home Delivery (about 3-4 days transit, but NOT guaranteed), FedEx 2-Day and FedEx Overnight.

    All orders placed after 4:30PM EST will not be shipped until the next business day. If you order an overnight order on Friday before 4:30pm EST, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday.  If Monday is a federal holiday, your package will arrive on the next business day. Our vendor shipper does not deliver on weekends or holidays. Express delivery time (on 2nd Day and Overnight) does not include order date, holidays, or weekends.

  • Q: What is your return policy?

    A: Spectrum Labs does not refund purchases, but we will exchange any unused, expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value if it has not been expired for longer than one calendar year.

    Send the unused, expired product in original packaging to:

    Quick Fix
    400 S. 4th Street, Suite 500
    Las Vegas, Nevada, 89101
    Att: Exchange Department

    Please allow 2 to 4 weeks for the exchange to be processed and returned.

    Please note: For Quick Fix®, the consumer must return the ENTIRE, complete product package (including box and instructions), or exchanges will not be made.

    *Note: We do not ship to or exchange product in the following states: KY, UT, and NJ

    Spectrum Labs does not exchange products purchased at wholesale pricing.

  • Q: How do I Place an order?

    A: You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8am – 5pm EST.

  • Q: Will I need to sign for rush deliveries?

    A: No! We do not require signatures on overnight, 2nd day or orders exceeding a $100 value.

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